Refund & Returns Policy

1. Non-Refundable Products

All Flambeau candles are custom-made and hand-poured to order. Once a candle is crafted, it cannot be returned or refunded unless there is a valid defect or incorrect item received.

2. Return Eligibility

We accept returns only in the following cases:

• You received the wrong product (not what you ordered)
• The product arrived broken or damaged

Returns must be initiated within 24 hours of delivery. Requests made after 24 hours will not be accepted.

3. How to Initiate a Return

To start a return, email us at support@flambeau.pk within 24 hours of receiving your order. Include your order number, a description of the issue, and clear photos of the product. We will review your request and provide return instructions if approved.

4. Refund Processing

Once we receive and inspect the returned item, we will notify you of the approval status. Approved refunds are processed to the original payment method within 5-7 business days.

5. Return Shipping Costs

Return shipping is free for approved returns (wrong or broken items). We will provide a return shipping label at no cost to you.

6. Exchanges

We do not offer exchanges. If you received a wrong or broken item, we will issue a replacement or a full refund after the return is approved.

7. Damaged or Defective Items

If your item arrives damaged or defective, contact us within 24 hours of delivery with photos at support@flambeau.pk. We will arrange a replacement or full refund at no cost to you.

8. Order Cancellations

Orders can be cancelled free of charge before production begins. Since our candles are custom-made, once production has started, the order cannot be cancelled or refunded.