Refund Policy

1. Return Window

We offer a 30-day return policy from the date of delivery. Items must be unused, in their original packaging, and in the same condition as received.

2. How to Initiate a Return

To start a return, email us at returns@flambeau.com with your order number and the reason for the return. We will send you a return shipping label and instructions.

3. Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are processed to the original payment method within 5-7 business days.

4. Non-Returnable Items

Certain items are non-returnable, including:

• Personalized or custom-made products
• Beauty and personal care items (for hygiene reasons)
• Gift cards
• Items marked as final sale

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for a different size or color, please return the original item and place a new order.

6. Return Shipping Costs

Return shipping is free for defective or incorrect items. For all other returns, the cost of return shipping is deducted from your refund.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no cost to you.